Helpdesk professionals offer first-line support to clients who are having problems with their IT hardware and software. They work with the client to identify the fault and offer solutions to rectify the problem. In some cases, helpdesk professionals can refer the client to a second tier of support if initial problems cannot be resolved. They offer help over [...]
A database administrator, also known as a database developer, is responsible for the planning, design, testing, installation and maintenance of information management systems used by companies and institutions across the commercial, public and education sectors. Organisations they deal with include: retail chains insurance companies, banks and financial institutions telecommunications services transport and logistics companies hospitals, government [...]
Data entry clerks update, maintain and retrieve information held on computer systems. They also transfer information from paper-based records on to computer files. Typical duties include: inputting personal details of customers opening new bank accounts entering classified adverts in a newspaper transferring paper-based market research results processing sales invoices. Data entry clerks work with text and numerical [...]
Computer service and repair technicians install, repair and maintain computer systems. They work in a variety of job settings, which can include: being a member of an IT support team within a large organisation, servicing the computer network carrying out commercial contract work for a specialist IT service company working as a field technician for [...]
Computer games developers produce games for PCs, games consoles, the internet and mobile phones. The work may involve developing new games or updating existing titles. A game can take several months or even years to produce. There are many stages leading up to its release, from creating ideas and characters to programming and testing. A large number of job roles come under [...]
Web designers use a combination of programming techniques and design software to build new sites or enhance existing ones. A good web designer must be able to picture how a site will look (at the ‘front end’), and understand how it will work (at the ‘back end’). In other words, they need to be creatively minded and technically proficient. At the start of a project, [...]
Illustrators produce drawings, paintings or diagrams that help make a product more attractive or easier to understand. They work to briefs from clients or designers to create illustrations for a variety of audiences. Illustrators may work on a range of products, including: brochures and leaflets computer games and animation packaging and branding posters and story boards books and instruction manuals greetings cards magazines, [...]
Graphic designers produce mainly 2D (two-dimensional) designs for a variety of purposes, including: advertising logos posters signs labels television graphics websites book covers and magazines. Some also produce 3D (three dimensional) designs for packaging, exhibitions and displays. The work includes: working from a brief supplied by clients, senior designers or account executives choosing the right medium [...]
