Typists, sometimes called word processor operators, produce letters, reports and other documents using computers or typewriters. They use three main ways of producing documents: copy typing – working from hand-written or printed documents audio typing – typing whilst listening to spoken notes that have been dictated onto audio tape shorthand typing – taking notes in shorthand then later typing up the information [...]
Production assistants support the director and production team during the making of films and television programmes. They handle the administrative work and organisational tasks, to help the production run smoothly and on time. They are involved at all stages before, during and after filming. Their work can include: hiring studio facilities and equipment booking hotels [...]
Trading standards officers (TSOs) protect consumers by making sure that goods and services are bought and sold in a safe and fair trading environment. They advise consumers and businesses, check that businesses keep to the law, investigate complaints and prosecute any traders that break consumer laws. TSOs are employed by local authorities, and their duties [...]
Trade union officials represent the interests of union members in discussions with employers. Health and safety, pay and conditions, equal opportunities and redundancy are just a few of the issues trade union officials deal with in their daily work. Also known as trade union officers, they are full-time employees of a trade union. Officials who represent the union at a regional level will usually: [...]
Town planning support staff work for a number of agencies including local authorities, independent planning consultancies, government departments and private companies. They assist in the planning application process and can be involved in a variety of duties, including: Administrative work – preparation of literature for internal and external publications; compiling minutes of meetings; management of [...]
Telephone order clerks, sometimes known as customer services advisers or order processing clerks, work for companies that sell goods through catalogues or advertisements. Their duties can include: answering incoming telephone calls taking orders answering questions about products or deliveries checking that goods are in stock confirming customers’ details using a computer system to enter information and check [...]
Telephone operators, also known as switchboard operators or telephonists, are the first point of contact for callers to an organisation. They answer incoming calls, direct callers to the appropriate person or department, and connect outgoing calls, where internal staff have difficulties in obtaining a number. Work varies between organisations, but generally includes connecting calls, answering [...]
Supervisors manage a team of staff and organise their workload. They work in all kinds of businesses and environments, including for example: leading a sales team managing a team or department in an office or call centre leading a section in a factory, restaurant, hotel or shop. Their duties will depend on the size and [...]
Sports development officers (SDOs) aim to improve access to sport and physical activity for people of all ages and ability. They organise projects, programmes, information and training which may focus on any of the following: encouraging people to increase their activity and have a healthier lifestyle improving the quality of existing provision developing skills in [...]
A franchise is an arrangement between a well-known company (the franchiser) and a local operator (the franchisee). The franchisee is self-employed and owns and runs the business, but gets the benefit of running an established business whose products or services are already familiar to the public. There are different types of franchise agreement, but usually [...]
